Das gleiche Problem hatte ich auch mit 2 Tickets letzter Woche.

Hier das Statement von Global collect:

Thank you for contacting Ingenico ePayments, formerly GlobalCollect BV.

Ingenico ePayments is a Payment Service Provider. A Payment Service Provider processes payments on behalf of other companies.

Please be informed that your Sofort payment is received and reported to Alitalia on 20-Feb-2019.

For any further questions regarding this payment, your purchase or possible refund request I kindly advise you to contact Alitalia directly via e-mail: rimborsionline@albacall.eu

With Kind Regards,

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