Wer hat Erfahrungen mit RYNAIR bei Flugausfall oder Verspätungen ?

1 Antwort


ich habe nun auch ein Problem mit Ryan air. Flug war 6 Stunden verspätet auf Grund technischer Probleme. Ab 4 Stunden erhält man 250€ zurückerstattet, Ryan Air will aber nicht zahlen...

das sagen sie: Dear Mr. XXX,

I acknowledge receipt of your letter received in our office on the 8th of June 2010.

On behalf of Ryanair, we sincerely apologise for the delay to your recent flight the FR1949 from Frankfurt Hahn Airport to Dublin Airport on the 28th of May 2010.

Unfortunately, this flight was delayed because of an unexpected safety/technical problem with the aircraft due to operate your flight. It was necessary to delay the departure of the flight until the fault was rectified and the aircraft was cleared for operation by our Engineering Department.

Ryanair is committed to providing punctual services for all passengers and continues to be the No. 1 on time airline in Europe with the fewest flight delays, as detailed in audited statistics issued by the UK Civil Aviation Authority. Notwithstanding the above, there are situations, which are outside of the control of an airline such as unexpected flight safety problems that affect the on time performance of our flight operation.

In relation to our regulatory requirements under EU Reg. 261/2004, we can confirm that the wording of EU261/2004 Article 14.1 is printed on all online boarding passes and displayed at the airport bag drop area.

>From our records we note that refreshment vouchers were issued accordingly to the time of delay. We are in a position to reimburse reasonable receipted expenses you might have incurred during the delay for refreshments, meals and phone calls. Please send us copies of the receipts for our consideration.

We can assure you that Ryanair took all reasonable measures to prevent this flight delay, which was caused by an unexpected aircraft safety/technical problem (extraordinary circumstances). Please note that when flights are delayed for reasons outside of the control of an airline, monetary compensation is not applicable under EU Reg. 261/2004.Yours sincerely For and on behalf of RYANAIR LIMITED

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